Hi Deepak,
We would like to thank you once more for the excellent tour package you put together for us. Everything was perfect; starting with the welcome at the airport so early in the morning, than the visit to Delhi, new and old city, and the trip to Agra and Jaipur. The quality of the tour guides were incomparable; their knowledge of the places we saw are very good. Adding to that the skills of the driver, Mr. S.S. Rana, transmitting security and confidence, always on time made us fill at home. We were very impressed with the places we saw, the hospitality you and your team provided. For sure we will return to India and would like to count on your services again.

Sincerely
Tangryane and Luiz Fadel

Luiz A. Fadel
IBM Distinguished Engineer
Brazil



Hello my friend Deepak,
I hope all is well with you and your family. We would like to thank you for a wonderful trip to India. Dependable Travel exceeded our expectations of our trip and we are looking forward to returning next year. First let me say that Our driver Rana was fantastic, we were not only comfortable but felt safe at all times. Even the long travel times from place to place were exciting and fun. We learned as much with him while driving as we did with the guides on our tours. Please tell him we said "hello" and thank him again for all that he did for us. The Guides were great but I have to say that Ranjit Maan, and Angelica Bhalla were the best. Their knowledge and most especially their patience with us was wonderful. There was so much to see and learn about, with our excitement and fascination of all we were seeing I know they had to repeat many things and answer our multitude of questions.  The three of us have discussed in great detail our likes and dislikes of the trip, we all agree that there really is nothing we are unhappy about. As far as feedback goes the one thing we all agree is you really should include some sort of tip scale for new comers. The last night of our trip we found a tip scale in a guide book provided by the hotel. When we read through it we found that we had been over tipping  by more than double what the book recommended. This was why our funds were completely gone by the last couple of days. Also I have to say at the Imperial, I was not impressed when our luggage came out and there were six different people there all helping to put our luggage in the car. Consequently when I went to tip I felt obligated to tip them all and gave them each 150 INR because I had no idea what the average tip was there in India. There is no tipping in Scotland where Marsha comes from so she never thought to budget for such things. People should be informed so they can be prepared. When someone at the historical sites tells you to come and take a picture then after you have taken it holds their hand out for money it is very unpleasant (I am speaking of the dancers, musicians, and people dressed in Indian attire). As foreigners we are excited to get pictures of the things we see and do, we expect to pay for souvenirs but not the pictures we take. It would help to have the guides purchase some of the things people find that they want. Rana and Angelica both did this for us on several occasions. The people there see "white" people and assume we are rich but the truth is we saved a very long time for this trip and ended up spending more on our credit cards than expected and are now trying to recover. Rana would purchase our drinks and chips or candy when we wanted them because when we tried to buy them ourselves people were charging 120INR for a cola and another 140 for a candy bar. When a local would purchase from the same vendor they would be charged 40 INR....we were being charged triple price. I know you cannot change the culture but at least prepare your clients on what to expect, and encourage your guides to inform people to allow them to mediate when they want to purchase something. All in all we spent another 4000USD on top of the 6000+ we paid before we got there. This is not including the two rugs I still owe for. I love the rugs but am seriously wondering if I am being over charged because of where I come from. I wonder if you would have been given the same price if you wanted to buy the same rugs. I have to say that Khem Villas does it well...they tell you at check in that they do not encourage tipping, but rather at the end of your stay there is a tip box so you can tip based on your overall experience.
Also as far as Khem Villas goes I would encourage you to have them book your safari trips through the hotel and not do it yourself. I say this because we went to the same gate/area all three times and never had the opportunity to see any of the other locations of the park. We were thrilled to see the things we did see, but feel that we lost a great opportunity to see more. The guide at the villas (not the one from Dependable Travel) explained that when you book through them it is arranged personally for you and you can even choose which areas you would like to see.
I hope the information we have given you is helpful. We look forward to seeing you again. I have been going through pictures and showing several people here who will be coming to your country soon. Also I will be forwarding some to you that you may include in your travel itinerary for future clients.

Thank you again, it was overall a wonderful and educational trip.

Mike & Deborah Dixon, Marsha Feighan
Saudi Arabia



Dear Deepak,

Golden Triangle Tour w/Ranthambore (5 nights/6 days) for 5 people (age range 25-56) Nov 3rd to 8th 2011

Contact person: Deepak Dhyani, Dependable Travel Solutions, Delhi, India.

Nov 3rd:
Great to meet you personally on arrival. The flowers was a big bonus. Hotel was good, but we couldn£t seem to find anything close by . Shops, restaurants etc. Not at all critical and we didn£t look that hard.

The guide was polite and friendly and seemed knowledgeable. But he wasn£t clear about if he would pay for himself or if we should, before he joined us for lunch. We weren£t very familiar with the tip culture in India so we didn£t give any on our first day except the lunch.

Most guides throughout the world do seem to have some sort of side income on commission. We were taken to a place supposedly run by the government to look at carpets from Kashmir.

Nov 4th:
Again, we appreciated to be seen off by you personally.

We were met by your representative and local guide in Agra upon arrival at the hotel. The guide was very knowledgeable but could at times have been more smiling/casual. I believe he would be perfect to shepherd big groups and keep them on schedule, but he lacked just the last social touch.

The hotel was good and clean as should be and it had a restaurant on the roof with a good view.

Also this time the guide suggested that we should go and have a look at some local stone work, and probably wanted to bring us to some shop of questionable kind. We couldn£t know for sure, but we chose to skip it.

Nov 5th:
The guide did a great job at navigating us through the crowds at Taj Mahal and we got some time to wander around ourselves.

Bharatpur Bird sanctuary was actually far more interesting than we had imagined and it was great to take a break from the busy world around. The guide/naturalist was superb. And a little rest from the busy streets of India was well received.

At the railway station we were in for a surprise. While standing on the platform a big crowd gathered around us. For my own part I found it mostly amusing(once in a lifetime experience ;-)), but I would understand if some would find it uncomfortable also.

We had one person in the group who at this time was quite tired of all the people, so it got to be a bit too much. Big bonus points to the driver, who both saw us well off and kept people at bay.

The train comfort was good and we arrived safely and was picked up at the moment we stepped onto the platform.

We arrived at Ankur Resort and checked in. Management/reception seem very inefficient and sometimes less polite. They lack order and managed to lose one of the vouchers(for lunch and dinner) and also at one time couldn£t fine our key in the pile of paper they had on the desk. Despite this I would recommend the resort because of the facilities and the rest of the staff. Great service and good and varied food.

It was a bit unclear when the safari the next morning would take place and we had the reception call the local agency. The local representative arrived swiftly and things sorted itself out.

Nov 6th:
The guide picked us up from the hotel at the agreed upon time, and we had a fantastic safari. We took route 6, which is one of the routes that both big canters and jeeps can use, but the guide mostly avoided the canters. We got to see a lot of different animals and the guide was excellent. He kept his cool and could tell us a lot about the animals and the park itself. ( Name: Jyotirmoy).

He also accompanied us to Ranthambore Fort and even though it was a quick visit we got to see a lot. The great thing about the guide was that he seemed to know many of the people working up there so we got to take several pictures of them working. For no cost at all. Super guide.

For our second safari our guide had run into some problems with the jeep/driver so he had to find a replacement. The guide we got was a lot younger and more restless. We took route 7 because of an earlier spotting of tigers. This guide was mostly focused on the hunt for tigers, and nothing else. But he did redeem himself and we got to see 4 tigers(mom and three cubs) up close!

Nov 7th:
The following day we got the same guide again and drove out to see route 8, which again had a completely different scenery. Both route 7 and 8 were inaccessible for the big canters. You should make all future customers take the jeep, or they£ll regret it badly.

All in all the trip to Ranthambore was well worth it and a most welcome retreat from the otherwise busy India.

We checked in at Hotel Rani in Jaipur, which is just an amazing/fascinating hotel. The rooms were completely different from one another and the detailed work was just amazing. It was placed in a quiet street but close enough to some lively streets for a good evening walk. Also, dinner seemed to be included at the hotel without the voucher saying so, and the staff was just plain sweet.

The guide was great and was genuinely interested in all the sights. He was also very honest in telling us about what to do and not to do. Definitely a recommended guide.

The local representative for Dependable met us at the hotel in the evening and apologized for not being able to meet up on arrival. Due to traffic I believe.

Nov 8th:
The elephant ride up to Amber Fort was great, although the queue was long. The guide did warn us to make sure we brought extra water.
We were safely dropped off at our hotel at the end of the trip.

---------------------
For the complete journey we all agree that the driver, Mr. Manoj, was outstanding. He took well care of us, met on time every day, and stopped to let us photograph interesting sights. Definitely the best driver we encountered in India and we felt very safe. When he arrived to pick us up we could count on him to have the car restocked with cold water and a full tank of gas.
--------------------

Review/feedback. Feel free to use me as a reference if needed.

My/our encounter with Dependable Travel Solutions has been nothing but a pleasure. Mr. Deepak Dhyani came recommended through an Indian friend of ours and he personally ensured to-the-point informative communication from the early planning stage, up until we were all safe back home. Throughout the trip we were provided with a solid driver, knowledgeable guides, good accommodation and personal follow-up by local representatives.

I firmly believe that the price for the standard tour we chose was competitively priced (Nov. 2011), even when adding a custom schedule.

Sincerely
Tony and the party of five
Norway



Hi Deepak!

Arrived home safe and sound :)

Thanks again for all your help and support - I really had a great time in India!!   I will definitely be in touch with you next time I come back!

Thanks again for everything and do keep in touch!

Elena Pomares
UK



Dear Deepak

Thank you for the email, we are not sure why you felt the need to write again as overall we had a wonderful trip, there were a few issues with the Munnar choice but we didn£t let it spoil our time in Kerala.

FYI, we were not upgraded to a two bedroom cottage but given the same accommodation as we had already but slightly higher up and with a balcony.

However, as I mentioned earlier it did not spoil our trip but we felt, at the time rather let down at the choice of accommodation to celebrate the festive season. We realise now that was probably the best in the area but perhaps in future if your client is visiting Kerala or India during a festive season, then the accommodation and festivities should be top priority. Therefore change the program to suit...

We have put an album of our trip together (thanks to IPhoto ) and it is wonderful to look back on, we will treasure the memories of Kerala always.

Thank you Deepak for your guidance, the constructed criticism we have given to you, we hope will help you with future clients, it is not in any way meant as a personal fault to you.

We would like to thank you once again for your service and for providing excellent drivers on our route through Kerala, along with your choice of hotels (which were very good on the whole) and should we return to India we will have no hesitation in contacting you again.

Kind regards
Barbara & John Browne
Dubai (UAE)



Dear Deepak,

How good to hear from you. We always remember the wonderful experiences you facilitated for the group from Ripon Cathedral and you are well remembered here.  Sadly I am no longer able to travel abroad but I would always be happy to recommend you to anyone I knew who wanted to visit India on a private tour.  I also remember your great kindness to the Tibetan nuns Thamchoe and Ngawang.  Thamchoe is now living in the States with her Tibetan partner.  They have a 3 year old son Tenzing and they have also brought over a young nephew and niece so that they can have the benefit of an education. Life is hard for them and they have to work very hard and I greatly admire what they are doing for the next generation.  Although I can no longer travel I follow with great interest events in India and the so-called economic miracle. I do hope that your business will flourish and be a great success - you certainly deserve it!

with warmest good wishes to you and your family,
Patricia Whaling
UK



Hello Deepak,
Let me at first thank you for your wonderful hospitality and helping us make the trip you organised so wonderful.
Thanks once again deepak.
J.  Mathew 
Chemical engg. deptt.
Kuwait University


Hello Deepak
 
Thank you for organising such a wonderful trip (from 8- 25 Feb’12) for me & my group and all your help during the tour, especially for helping Margaret, she was most appreciative.
 
I have had several emails from the group saying how much they had enjoyed the holiday, so that’s good.
 
Good-bye and will be in touch later.
 
Jane Shoebridge
UK



Dear Mr. Deepak,

We are back to Beijing, already at work. I would like once more to thank you for great support during our stay in India. We had such a good time, seeing all this historical places. Maybe we saw just a little part, but I hope We will have opportunity to come again sometime.

Special thank to our guide Zahid in Agra, who was very nice and helpful and to our nice driver Mr. Manoj.

Best regards from Beijing, have a good time travelling with the UK ladies.

Nathalie and Branko from Croatia



Dear Deepak,

Thank you for organising a wonderful trip to Kashmir. We really enjoyed it. We will come back again with our other family. All the arrangements were excellent. The people who took care of us were very helpful and kind.

Thanks to the whole Team.

Dr. & Mrs. Basalamah & Mrs. Amina Sharif

Jeddah

Saudi Arabia



Dear Deepak,

Thanks for organising such a nice trip for my brother & sister & their family. They really enjoyed the tour. They had very good tour guide and cooperative driver.

Thanks and regards,

Velmuthu



Dear Mr Deepak

Thank you for your mail. Glad to hear, that your mother is getting better and we wish her a speedy recovery. We had a good flight home and have been busy unpacking and sorting our photos.

We would like to thank you for your professional and perfect organisation of our trip - we would recommend your services to anybody without hesitation. We have come back home with a lot of unforgetable experiences and memories - India is such a versatile country and the locals always friendly and smiling. For us it has been a holiday where we didn£t have to worry about anything: starting from the pick-up service at the airports and train stations, the transportation by car, the hotel bookings and the sightseeing. Throughout our trip, you stayed in contact with us and made sure that if we ever needed anything, you were just a call or a sms away. We very much appreciated your quick and uncomplicated help when organising a perfect alternative hotel in Madurai for us and would like to thank you for your thoughtful presents of flowers and the bottle of wine, which we enjoyed.

Mr Bala was a careful driver who always made sure that we reached the points of interest and hotels in time. He introduced us to our guides and was already awaiting us when we got back from sightseeing. We would also like to mention that the vehicle was always very clean and Mr Bala was always very punctual at meeting times. He always kept bottled water in the car and when we wanted special drinks he was very helpful and would organise them.

Most of the guides were also very good. The guides in the following cities we would like to point out for excellent service and sharing the most interesting information with us: Chennai, Tanjore (Mr Krishna), Madurai and Mumbai (Ms Nandhini). Unfortunately we do not have all their names but hope the above information will still help you.

We hope the above feedback is sufficient. Thank you again for organising a really memorable trip for us - coming back to India, we would definitively book with you again.

Kind regards
Barbara & Karim

Switzerland



Hello Deepak

Thanks for organising our trip to India and here is the complete feedback !

Mandawa : hotel was OK ; very calm and quiet ; but the food was not very good  (the evening buffet and also the breakfast were not good qualites )

The guide for the tour in Mandawa was not good ( he was doing too much if you know what I mean ; he was not feeling sincere ; and we did not appreciate to have to go to his father ... to see the things his dad was selling )

Bikaner : hotel was nice but food was not good, though the situation of the hotel is nice. The guide was very good and knowledgable. We didn£t like the program in bikaner because there was no city tour, which we wanted to go but the guide wanted us to follow the program. But when we told him that we are not interested, then he took us for city tour. So we finally go on to the camel farm and not the temple and thereafter city tour . 

Jaisalmer : hotel was very nice good situation , good staff but we had to ask for hot water ! and the bed were not confortable at all ! restaurant was very good and breakfast too .

The guide in Jaisalmer was very good and nice, we really appreciate is tour , discovering nice cafe and local food . he was listening for what we wanted .

Jodhpur : hotel was very bad !! very noisy and we were in a room who was just up to the main entrance, so it was very noisy ; the hotel has a bad situation in a small village, too far from the city . restaurant was not good at all .. buffet was not good .. and breakfast also .

The guide was very nice and very funny we really appreciate our tour with him .

What we regret is not to have more time in the city ; we arrive in the end of the afternoon so it was a little bit short to discover Jodhpur .

Udaipur: too long to arrive in Udaipur ; we went in Ranakpur and then in Kumbhalgarh fort so we arrived in udaipur around 7 pm . even if the tour was very interesting it was too much road for the day because we drove a lot during the all tour ; so it was not necessary to do both Ranakpur and kumbhalgarh fort . if we had only one of the two it would have been enough. The Guest House was very nice ; meal to be served too long but it was very good. We appreciate to be alone for once and visit udaipur by our own .

Pushkar: hotel was nice good situation ; nice staff ; good restaurant . We didn£t like the guide in Pushkar he was just doing too much ; not very pleasant.

Jaipur: hotel general£s retreat: it was the best hotel of our tour : nice rooms ; staff very pleasant and warmful  ; restaurant excellent and breakfast perfect, we really appreciate ... The guide was very nice as well ; we really appreciate the tour with him ; really kind person .

Agra: hotel bhoomi residency : it was not a good hotel ; we were disappointed to finish our tour with this hotel (and we were coming from general£s retreat !!) room was OK (bed confortable) but we had to ask for hot water several time and also for towels because domestic help forgot them ! The only positive things of the hotel is the situation (very close from Taj Mahal) and the staff who was very nice . 

The guide was the best of our tour , he was very nice and calm ; good knowledges .

Here it is and I will finish with our driver Rana who was the best of all ; thanks to him we had a good tour to India ; he did everything to make us happy and enjoying our tour . He is very serious person and very warmful ; We realy enjoy being with him during the fortnight.

if you can send him the attached photos it will be kind of you and send him our best regards .

We also wanted to thank you for your presence during the tour ; what you did to make it very nice ... and thanks a lot for the flowers it was a nice attention !

We realy enjoy our tour and the people we met ; Indian people are so kind ;; I£m going to send some photos to INDIA to the people who ask us to send them pictures of them  !!

Hope it will be complete enough for you; if you have any other questions tell me !

All the best ! and a good recovery to your mother.

Aline GUILLE

France



Hi Deepak,

How are you doing? Is your mother safely back home? I do hope so!
I wanted to thank you for your kind attention and it was lovely to talk to you.
I had a wonderful stay in India and I am feeling much better now. My kids were happy to see me and I had some more days off so I could get benefits of my days without working...
Next Monday I am going to work again and I am happy about that !
All the best for you and your family and we keep on contact and for sure we will meet again.
Warm regards and cheers !

Françoise
Switzerland



Dear Deepak,

Thank you for organising my trip to India.
I had a good experience including Mumbai & Goa. The trip was well organized and it’s good to rely on your local guides in Jaipur and Jodhpur. Your tourist guides were very skillful and friendly during the visit of monuments !
Have a nice day.

Kind regards,
Jerome Gasser
Switzerland



Dear Deepak,

Just to say you thanks for arranging such a nice trip for us to Delhi, Agra & Jaipur, though it was a short trip but excellent.
We will definitely recommend your organization to our friends.

Walid Atari & Suzan Almuhtadi
Jordan



Dear Deepak,

I just wanted to thank you all for your extraordinary work and the wonderful introduction to India and Nepal which you provided to our students: they all came back enchanted -and so did we-. Everything went beyond our expectations and we’re all very grateful that you guys helped Julien organize this trip.
 
Thank you again for all your extra efforts and for going above and beyond to make sure that everything went smoothly with our teenagers. I’m attaching a few photos we took during the trip but you can find many more on our Facebook page http://www.facebook.com/IndiaNepal2012 of course.

We are looking forward to more exciting travel opportunities in the region next year!

Cheers

Antoine Delaitre
Director of Exchanges
French American International School
San Francisco CA
www.internationalsf.org/travel



Hi Deepak,

How are you ?
Thank you very much for all your work. You£ve done a great job !
It£s hard to be back in US. My mind is still there.
We had a great trip and all the comments from the students are fantastic.

Take care,

Julien
French American International School
San Francisco CA



Hi Deepak Bhai,

How are you? Hope All is Well...

I would like to thank you for arranging the honeymoon trip to Darjeeling for me & my wife Sangeeta. It was pleasure to enjoy our honeymoon trip in Darjeeling. Everything (except the rainy season) like Hotel, Food, Sightseeing, Our Room in Hotel & other small things were excellent. Also, the candle night dinner and honeymoon cake was the surprise gift for my wife. I would say it was nice to visit the beautiful sightseeing there in Darjeeling.

On the other side, I would also like to suggest something. Please don£t take it otherwise but take it as a suggestion/recommendation from my side. I think the sightseeing location list was not updated with you, as some of the points were already closed, so we had to manage with the available points only. But any ways, we enjoyed a lot in those points.

Overall it was a gr8 experience. We would like to go through you again. I will also refer my friends to contact you for any Kind of trip. I would like to thank you again for your endeavour and wish you a great success ahead.

Ravinder Sharma

Faridabad



Dear Deepak Ji,

We appreciate your work and thank you so much for all the arrangements.

We reached home and our baby was very happy to see us.

Thank you once again for your efforts and we wish you for your higher success. It is no doubt the amount of efforts and human touch you provide. It is unique identity of yours, which we have ever seen with others. All the best.

Swapnesh Kumar & Rashmi Yadav

Kolkata


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